Fair, and in plain words
Returns & Refunds
If it's not right, we'll make it right.
We'd rather you love what arrives than keep something that isn't right for you. This page sets out how returns work — including the one honest limit that comes with selling things you put on your skin.
Changed your mind
You have 14 days from the day your order arrives to tell us you'd like to return it — no reason needed. From there you have another 14 days to post it back to us. Once it reaches us, we refund the full price of the items within 14 days, to the payment method you used. Return postage for a change of mind is yours to cover; we'd suggest a tracked service, as the parcel is your responsibility until it arrives.
The hygiene exception
Oils, soaps, and bath products are sealed when they leave us. Once a seal is broken, we can't take the item back or sell it on — that's a hygiene and safety rule, not a small-print trick. So returns for a change of mind need to come back unopened, with seals intact. If you're unsure whether a scent is right for you before ordering, write to us — describing what you're drawn to is exactly the kind of question we like answering.
Damaged or faulty
If something arrives damaged, leaking, or simply isn't what it should be, that's on us. Emailhello@terrabloom.co.uk with your order number and a photo, and we'll replace it or refund it — your choice — and cover any return postage. The hygiene rule above doesn't apply to faulty items.
How to start a return
- Email hello@terrabloom.co.ukwith your order number and what you'd like to return.
- We'll reply with the return address and confirm the details.
- Post it back, keep your proof of postage, and we'll confirm the refund as soon as it lands.
Your statutory rights
Nothing on this page reduces your rights under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. This page is meant to be those rights, written so a person can actually read them.
Make good intention. Get better and brighter.